AXIS docs
 v1.0.0
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● Reference · Help

Support
how we help.

Where to ask, what item support covers, updates, refunds and your licence.

01How to get help

Support runs through your CodeCanyon item page (Support tab and comments):

  1. Search these docs firstPress / and type the error or the screen name. Most setup questions are answered in Troubleshooting.
  2. Open the item page on CodeCanyonSign in with the account you bought with.
  3. Use the Support tabFor questions about your own installation. Use the Comments tab for general questions other buyers may also have.

Get a fast answer

  • Send the item version (pubspec.yaml), the platform (web, iOS, Android) and the output of flutter --version.
  • Paste the exact error and the command you ran. For settings problems, add the Effective configuration JSON from the operator console with your addresses removed.
  • Never send recovery phrases, private keys, keystores, key.properties, Firebase service-account files or passwords, and never post them in comments. We will never ask for them.

02Item support policy

Support follows Envato's item support policy. The support period included with your purchase, and the option to extend it, are shown on the item page.

IncludedNot included
  • Answering questions about how the item works
  • Help with bugs and reported issues in the code as delivered
  • Updates that fix reported bugs
  • Installation on your accounts or servers
  • Customization, custom design and new features
  • Problems caused by modified code or third-party services
  • Store review outcomes, legal, tax or regulatory advice
  • Your users' trades, funds or losses

03Updates and refunds

  • Updates: download new versions from your CodeCanyon Downloads page. Every release is listed in the Changelog, with migration steps and how to update.
  • Refunds: follow Envato's refund policy.

04Licence

You receive the full source code under Envato's Regular or Extended licence, depending on your purchase. Read the terms on the item page before you publish several apps or charge your users. Third-party packages, fonts and services keep their own licences; see Credits & licences. Names such as Hyperliquid, Arbitrum, Firebase, Reown and WalletConnect belong to their owners and are used only to describe compatibility. AXIS is an independent interface and is not affiliated with Hyperliquid.

05Reporting a security issue

Found a vulnerability in the code? Report it privately through the item's Support tab, with steps to reproduce. Please do not post it in public comments.